Please read my T&C’s carefully before purchasing, by purchasing with Liquid Jewels you’re agreeing to these terms and conditions.

Definitions

Customers or visitors to this website are referred to as “you”. Liquid Jewels is referred to as “I”, “me”, “my”, “us”, “our” or “we.”

Pricing

All prices shown on our website are inclusive of VAT and in GBP (£).

I cannot be held responsible for typographical errors on this site, including but not limited to those including price. I reserve the right to change our terms and conditions and/or product and price information without any notice being given.

Postage

All items within the UK will be posted via Royal Mail Signed For First Class, unless alternative methods have been requested, which may incur a further fee.

I can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. I will always try my best to make sure you get your items on time.

Your order

For standard orders please allow 4 to 6 weeks from the date your milk is received and your final invoice is paid, for me to prepare your order. This may be longer if a custom order is made, which will be discussed with you upon ordering.

Pictures of your jewellery may be used on the website and social media platforms for advertising purposes. This includes anything Liquid Jewels is tagged in or submitted by way of review/photograph.

It is the responsibility of the customer to measure their ring size correctly.

Your milk

Your milk will be frozen on receipt. Once your item of jewellery has been prepared, any excess milk, or preserved milk will be stored for a period of one year from the date of receipt. This is in case of repeat orders or to need to repair a piece of jewellery due to an accident. If you do not wish for this, please send an email asking for this to be safely disposed of.

Returns & Deposits

Upon placing your order, we will request a minimum £20 non-refundable deposit per item.

Your keepsake is a custom-made item and is made with your inclusions therefore I cannot accept any returns or issue any refunds, unless the order is faulty, not as described or not fit for purpose.

If your order is damaged or faulty upon receipt, please inform us within 7 days of receiving your item. Free repair or replacement of your keepsake will be organised. If I do not hear from you within the 7 days, it will be assumed that your keepsake satisfies your requirements.

Payment

Payments should be made via the bank details provided on your invoice. Payment of your invoice must be made before further work or purchases are made in respect of your order.

Product Information

Liquid Jewels keepsakes are not intended for children. They present a chocking risk and children should not be left unsupervised around them.

Jewellery Care

Resin is hardwearing, but to ensure its longevity please follow the below advice:

Resin is water resistant and not waterproof therefore please ensure you remove your jewellery before bathing, swimming, washing up or any other water-based activity.

Please ensure you remove your jewellery when using cleaning chemicals and before applying perfume or any other cosmetics.

Please take care when applying anti-bacterial hand sanitiser, which can react with your milk stone.

Avoid scratching or scraping your resin. If you need advice regarding repair or polishing please contact me.

Avoid light sources, such as sunshine and UV, for extended periods of time as these may lead to decolouration and softening.

Please remove your jewellery before sleeping. Your jewellery should be stored away from sunlight and heat sources. Please store in the provided jewellery pouch and avoid storing in an area of high moisture such as a bathroom.

Please check your keepsake regularly for wear and tear.

Please note, each piece is handmade to order with your breastmilk / optional additions. The colour of breastmilk can vary greatly. Therefore, not every item of breastmilk jewellery will look the same and there will be some colour variation.

The additions used can create unique effects within each item of jewellery. It is therefore likely that no two individual items of jewellery will be identical. Please consider this when ordering multiple items, or two-part items, such as a pair of earrings.  

All stones are carefully preserved, however, please be aware that there is a possibility each piece could change colour slightly over time.

Each piece is poured by hand and as such air bubbles can appear in the resin. I ensure these are kept to a minimum, but some may still be seen in your stone.

Certain items of jewellery are handmade, which will be specified before you order. There items may therefore not be “manufactured” perfect. Please consider this when ordering.

Jewellers grade glue is used in some of our keepsakes and as much as this is a very strong glue it can be compromised by moisture, perfumes and lotions

Some jewellery is hallmarked; however, some is not as due to its weight it may be exempt from current British Law.

Quality

We only work with designers which produce the highest standard of jewellery and accessories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.

Promotional codes / vouchers

On occasion, we offer promotional codes or vouchers for use.

All promotional codes or vouchers are subject to the below:

– Discount cannot be used in conjunction with any other promotions or offers.

– Unless otherwise stated in individual terms and conditions, discounts cannot be used more than once per customer.

– Discount can be used in conjunction with gift vouchers.

– Discount cannot be used to purchase gift vouchers.

– Postage charges are excluded from the discount. Any discount will be applied before postage charges.

– Discount cannot be exchanged for cash and cannot be applied retrospectively.

– This discount cannot be redeemed against items that have already been purchased.

– All orders are subject to availability.

– Liquid Jewels reserve the right to cancel, modify or suspend this promotion at any time.

Use of our website

You may not use, download, copy, publish, transmit or otherwise make available by any other means the material and content on this website, unless only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information, we place on Liquid Jewels website, we make no warranties, whether express or implied in relation to its accuracy.